Supplier Communications Agent with Microsoft’s Senior Product Manager, Beatriz Nebot Garcia
- Alicia King
- 3 days ago
- 2 min read
Welcome back to Head in the Cloud Working Wise! Today we’re diving into one of the smartest new AI tools inside Dynamics 365 Finance & Operations, the Supplier Communications Agent with Microsoft’s Senior Product Manager, Beatriz Nebot Garcia.
Beatriz is a product manager at Microsoft with 7+ years experience in Dynamics 365 Supply Chain Management, across Product Information Management, Engineering Change Management and Master Planning, being her recent work over the last year, the Supplier Communications Agent, the topic of today's podcast.
The Supplier Communications Agent is designed to tackle one of procurement’s biggest headaches: the constant flood of supplier emails.
If your procurement team spends hours chasing supplier confirmations, sorting through emails, or updating purchase orders, this feature is about to change everything. Microsoft’s new agent uses AI to read supplier emails, understand what they mean, match them to the right purchase orders, and even automate follow‑ups freeing teams from repetitive admin work and speeding up the entire procurement cycle. Let’s break down how this digital teammate is transforming supplier communication.
What It Is
The Supplier Communications Agent is an AI-powered assistant built into Dynamics 365 Supply Chain Management. It reads supplier emails, understands what they’re about, links them to the right purchase orders, and helps automate the follow‑up process. Think of it as a digital procurement coordinator who never gets tired, never misses a message, and always keeps the communication loop tight.
What It Does
Automates follow‑up emails
It sends gentle reminders to suppliers to confirm POs or explain late shipments — automatically or as drafts for buyer review.
Understands incoming messages
It interprets supplier emails and categorizes them: confirmation, rejection, change request, or general inquiry. That means buyers instantly know what action is needed without digging through threads.
Links communication to POs
Every email the agent processes is matched to the correct purchase order and presented cleanly in the system. Buyers don’t have to search or manually update fields.
Maintains a full communication history
All supplier exchanges remain neatly organized and easy to review, so nothing slips through the cracks.
Why It Matters
The Supplier Communications Agent reduces manual workload, minimizes errors, and shortens response cycles. Procurement teams get their time back — shifting from inbox management to real supplier engagement and strategic planning. Microsoft describes this agent as a way to streamline low‑value tasks so teams can focus on higher‑value work.
It’s also part of the wider movement toward AI‑assisted ERP operations, with early demos and community sessions showing how it reduces order delays, cleanup work, and vendor communication bottlenecks.
The Bottom Line
The D365FO Supplier Communications Agent is reshaping how procurement teams work. By pairing AI with day‑to‑day supplier interactions, it delivers faster communication, fewer errors, and a lot less inbox fatigue.
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